Structured Support at Every Stage of Deployment
From preparing a first model launch to maturing a multi-model platform, Halcyon Compute has a scoped engagement designed for where your team is right now.
Back to HomeHow We Structure Every Engagement
Each Halcyon Compute engagement follows a consistent pattern: preparation before the session, facilitated discussion during, and documented output delivered within three business days after. The content of each phase varies by engagement type; the discipline of following the pattern does not.
We work from what your team shares, not from a standard template. Pre-session preparation means we review your current setup — serving architecture, monitoring approach, team structure — so the session can focus on decisions rather than introductions.
Context Review
We review any materials you share before the session — diagrams, incident notes, current runbooks — so we arrive prepared, not curious.
Facilitated Session
Sessions are structured around specific topics but adapt to what your team raises. Participation is expected from the whole group, not just a single point of contact.
Written Output
A rubric, worksheet, or runbook is delivered within three business days. A follow-up note covers open items and agreed next steps.
Retainer Support
Retainer clients receive sustained support across three months — scheduled calls, maintained runbook, and review notes throughout the engagement period.
Deployment Readiness Walkthrough
RM 560
A structured half-day session that helps a team review whether a trained model is ready to serve in production. We cover packaging, monitoring, and rollback practices in plain terms. The focus is on operational habits, not regulated outcomes. Suited to engineers preparing a first launch.
What's Included
- Half-day facilitated session (approx. 3–4 hours)
- Readiness rubric covering packaging, monitoring, rollback
- Short written summary delivered within 3 business days
- Follow-up note with open items
Session Steps
- 01Review current model packaging and artefact management
- 02Walk through monitoring instrumentation and alerting paths
- 03Assess rollback plan and escalation ownership
- 04Complete the readiness rubric and discuss scores together
Serving Pipeline Tuning Workshop
RM 1,540
A practical workshop where a team reviews its inference serving setup and explores batching, caching, and resource scheduling to improve responsiveness. Guidance is hands-on and vendor-neutral. Best for platform engineers with a running deployment, delivered across two facilitated sessions with worked examples.
What's Included
- Two facilitated sessions (typically spread over one week)
- Worked examples drawn from your actual serving setup
- Tuning worksheet documenting configurations explored
- Follow-up note covering recommendations and next steps
Workshop Topics
- 01Current serving architecture review — request path, latency profile, bottleneck identification
- 02Batching strategy — static vs dynamic, sizing considerations, tradeoffs for your workload
- 03Caching options — result caching, embedding caching, cache invalidation paths
- 04Resource scheduling — scaling policies, concurrency limits, cost/performance balance
Operations Advisory Retainer
RM 2,760 / 3 months
An ongoing arrangement where we support a team's deployment operations through regular reviews of reliability, scheduling, and documentation, helping them mature their practices over time. Designed for teams running several models in production, delivered as a three-month engagement with scheduled calls.
What's Included
- Scheduled review calls across three months
- Living runbook actively maintained throughout engagement
- Review notes after each call
- Ad hoc written responses to specific operational questions
Engagement Phases
- M1Baseline review — current reliability metrics, scheduling setup, documentation state
- M2Improvement reviews — progress on priority areas, runbook updates, emerging issues
- M3Maturity assessment — where the team has moved, what the runbook now covers, recommended next steps
Which Engagement Fits Your Team?
Use this comparison to identify the most appropriate starting point based on where your team currently is.
| Feature | Readiness Walkthrough | Tuning Workshop | Advisory Retainer |
|---|---|---|---|
| Best for | First deployment teams | Running deployments | Multi-model platforms |
| Duration | Half day | Two sessions (~1 week) | 3 months |
| Written output | Rubric + summary | Tuning worksheet | Living runbook |
| Ongoing support | |||
| Price (MYR) | RM 560 | RM 1,540 | RM 2,760 |
Start with the readiness walkthrough if you are unsure. Each engagement stands on its own and there is no obligation to progress further.
Operational Protocols Across All Engagements
Confidentiality by Default
Client information is treated as confidential from first contact. We do not reference client setups in other engagements without explicit permission.
3-Day Output Commitment
Written outputs are delivered within three business days of session completion. Retainer runbooks are updated within two business days of a review call.
Grounded Recommendations
We name trade-offs plainly. If a practice we suggest carries operational costs, those costs are documented alongside the recommendation.
Vendor-Neutral Facilitation
Our guidance covers operational principles rather than specific products. Recommendations are platform-agnostic unless your setup requires otherwise.
Feedback Loop After Sessions
We send a session summary with open items after every engagement. Teams can correct or add context before the final written output is confirmed.
Pre-Session Preparation
We review any materials you share before the session so no time is spent on context that could be provided in advance.
Flat Fees, No Hidden Costs
All prices are in Malaysian Ringgit and include session facilitation, written outputs, and follow-up notes.
RM 560
One-time
- Half-day session
- Readiness rubric
- Written summary
- Follow-up note
RM 1,540
One-time
- Two facilitated sessions
- Worked examples
- Tuning worksheet
- Follow-up note
RM 2,760
3 months
- Scheduled review calls
- Living runbook
- Review notes throughout
- Ad hoc written responses
Not Sure Where to Start?
Send us a message describing your team's current setup and what you are trying to address. We will suggest the most appropriate engagement and answer any questions before you decide.
Get in Touch